Friday, April 26, 2019

Tuesday, April 23, 2019

Google Analytics for PWAs: Tracking offline behaviour and more

Progressive web apps (PWAs) are all the rage right now, and for good reason. They represent one of the biggest technological upgrades to the web in a decade, and they empower developers with the tools they need to create fast, engaging, and reliable experiences which are accessible to a diverse range of users. I hardly need […]

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Thursday, April 18, 2019

Data Studio: Q1 2019 best new feature round-up

Christmas is over, New Year’s resolutions have been broken and “spring” is here. Since the last round-up after Christmas, the Data Studio team have been busy spoiling us with eight product updates so far this year. This quarter has been heavily weighted towards making the management of Data Studio dashboards easier with better date range, […]

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Tuesday, April 16, 2019

Seven ways content creators can stop the spread of fake news

Fake news seems to be everywhere but as content creators we have the power and responsibility to tackle it head on. Studies have found that on Twitter, a false story will reach 1,500 people 6 times quicker than a true story. False stories were 70 percent more likely to earn a retweet than verified news. […]

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Best Internal Linking Structure & Strategy to Boost Your SEO

It’s interesting for me to see that even experienced SEO specialists forget about the power of internal linking. As backlinks from other websites become harder and harder to obtain (because people focus on the wrong techniques), using an internal linking strategy with the right combination of anchor texts can bring great SEO results.

 

Best_Internal_Linking_Structure_to_Boost_Your_SEO

 

But what makes a good internal linking strategy? Well, the answer varies from site to site but, generally, it’s the foundation that matters. Build it right from the start and understand the basic concepts and you’ll be set for having a good internal linking structure forever.

 

In this article, you’ll learn everything you need to know, so keep reading!

 

  1. What Is Internal Linking & Why Is It Important for SEO?
  2. How Does Google Treat Internal Links?
    1. Page Rank
    2. Anchor Texts
    3. Link Location / Position
    4. Click Depth
    5. URL Path
    6. Broken Links & Orphan Pages
  3. Types of Internal Links
    1. Contextual links
    2. Image Links
    3. Navigational & Footer Links
    4. JavaScript Links
  4. Internal Linking Strategy
    1. Blogs & Informational Sites
    2. eCommerce & Other
  5. Silos & Topic Clusters
 

What Is Internal Linking & Why Is It Important for SEO?

 

Internal links are just like backlinks, but within your own website. They are links that go from one page on a web domain to another page on the same domain. They are most commonly observed in navigation menus, sidebars and footers, but also within the article body.

 

Search Engines look at a lot of things when they are trying to determine which pages they should rank. One of the things it looks at are internal links.

 

website internal linking structure

 

Through internal linking your website vouches for your own pages. I know, it’s kind of narcissistic, but it’s really helpful for search engines and SEO!

 

If we go after the same rules as in off-page SEO, namely that a page with more backlinks is more valuable in the eyes of other sites, in on-page SEO a page with more internal links is more valuable in the eyes of your own website.

 

So if you said “My eyes are beautiful 252 times per day” and “My nose is beautiful 9 times per day” people would naturally figure out that you REALLY like your eyes and that they’re very important to you.

 

But enough about how pretty I am, let’s get back to serious stuff!

 

How Does Google Treat Internal Links?

 

Generally, it’s enough to just do internal linking in order to benefit from it. That’s because many people ignore it completely! However, it’s important to understand exactly how Google treats internal links if you really want to take advantage of them.

 

Page Rank

 

PageRank, although it sounds ancient, is still used. So when you link to a page from another page, be it internally or externally, you pass PageRank. It’s Google’s score for… ranking pages (actually, I think Larry Page really wanted his name in one of the algorithms).

 

Larry Page (Google co-founder). Photo by David Paul Morris/Bloomberg via Getty Images

 

When you add more than one link, the PageRank splits evenly. This means that if, hypothetically, the PR score was 100 and you added 3 external links, each would get a score of 33.3.

 

The way Page Rank works has changed over time. Normally, a while ago, people would ‘sculpt’ Page Rank by using rel=”nofollow” tags. This meant that you could link to 50 pages but only follow one link to pass the entire equity to it. However, when you use a nofollow tag today, that PageRank will vanish, so you won’t win anything.

 

The PR algorithm is complicate, but it’s important to understand that it doesn’t only apply to backlinks, but also to internal links.

 

Anchor Texts

 

In one of my last articles I mentioned how you can create really strong pages by linking them in boilerplate content.

 

However, as Nikola Roza mentioned in a comment, you should take note that only the first link’s anchor text is taken into account by Google.

 

This is very important when thinking your internal linking structure, especially if you’re trying to rank for multiple keywords.

 

For example, it doesn’t really matter that I link to the domain analysis tool under a different anchor text now, because the navigation already links to it under the anchor text “Site Explorer” in the navigation section.

 

internal links in navigation menu

 

Don’t take this assumption for granted though! Many tests have been made and Google officials ‘kinda confirmed this, but as of today we aren’t really sure if that’s still the case.

 

In SEO, things might change over time. The truth is that it’s hard to believe Google only takes the first anchor text into account, especially because Google keeps endorsing the contextual links found in the body. However, it’s safer to assume at this point that the first link is the one that matters, so make sure you use the most valuable anchor text if you plan on adding important pages to your Navigation.

 

Quick Tip 1: If you want to avoid that, you can just link to a general services page (without any drop-downs to separate services) where you can then list each service and link to its specific page.

 

Quick Tip 2: If you do link to your important pages in the navigation section, consider diversifying your off-site links (backlinks) anchor texts in order to target multiple phrases. So if you secure a guest post, don’t link back to your article always using the same anchor text as in the navigation (although you should use it from time to time as well).

 

If you want to check your internal links’ anchor text distribution, the CognitiveSEO Site Audit makes it really easy. Just go to the Site Architecture section > Linking Structure and then go to Anchor Text Distribution. Make sure to view the Internal Links.

 

internal linking anchor text 

 

Link Location / Position

 

Google treats links differently depending on where they are located on the website. From what we know, Google values contextual links in the body of the page more.

 

It’s also important that the link is positioned higher in the content (but not necessarily in the Header section).

 

Click Depth

 

What also matters when you interlink between your pages is the click depth. If a page is only found 27 level deep in your website, there are big chances that Google will consider it less important.

 

The Site Audit makes it really easy for you to see the click depth of your pages in order to spot non-prioritized important pages.

 

click depth internal linking

 

In our case, those are mostly blog pages number 8, which are found 9 clicks away from the homepage. This is normal and those pages aren’t actually important. However, if we found an article there, it means that we probably should interlink it more so that Google can pick it up faster from more recent posts.

 

URL Path

 

A thing that can also help you build a good interlinking strategy is your site URL path structure. We know that shorter URLs tend to rank better in Google.

 

However, when stuffing all the URLs immediately after the root domain, it’s harder to see the bigger picture when you’re trying to segment sections of your website.

 

Having a root only URL structure might work well for a blog, but having a hierarchy in your URL path might be more helpful for an eCommerce site.

 

Broken Links & Orphan Pages

 

A very important thing regarding your internal linking structure is taking care of your broken links & orphan pages.

 

Broken Links are actually 404 pages. They can be easily fixed by replacing them or by using 301 redirects. The CognitiveSEO Site Audit makes it easy to identify your broken links and resources:

 

Broken Links Internal Linking

 

Google doesn’t like broken links & pages because it sends users to an unsatisfying location.

 

Oprhan Pages are pages that aren’t linked to from anywhere in the site. The CognitiveSEO Tools can also help you find some orphan pages:

 

orphan pages seo interlinking

 

However, the truth is that it’s impossible to identify all orphan pages on a site because… there are no links to them. Usually, there might sometimes be backlinks to them pointing to other sites (but no internal links) or they might be in the sitemap but not in the site structure. 

 

Types of Internal Links

 

There are multiple types of internal links that you can use when improving your interlinking structure.

 

Contextual Links

 

Contextual links are the most important ones. They are hyperlinks found in a <a> tag which wraps around a relevant anchor text.

 

So in HTML it would look like this: <a href=”https://cognitiveseo.com”>SEO Tools</a> and in the article itself it would look like this: SEO Tools.

 

When using contextual links to interlink between your articles, make sure you include keywords in your anchors, to tell Google what the link is about. However, don’t use that as your main focus. The purpose of a link is to be clicked on! Try to get the user to click your link.

 

Image Links

 

Image links are pretty simple to understand. You click an image it’s’ going to take you to a link. Here’s an example. Click it and it will take you somewhere nice.

 

cognitiveSEO talks podcast

 

The general consensus is that contextual links have greater value than image links. I agree. I rarely click on images to go to another article or read about something. I actually expect the image to enlarge if I’m clicking it so that I may view it better.

 

However, despite being less valuable, image links hide an important technique which you can take advantage of!

 

You see, the problem with contextual links is that you can’t really use the anchor texts exactly as you want. Sometimes, the queries people use don’t have verbs or don’t really make sense. Or the keyword you want to target might simply not fit in your sentence.

 

Well, in case you can’t fit your desired anchor text anywhere in your content, you can definitely use the keyword in the image alt tag, which will be viewed as an anchor text. This is also a good way of adding hard to write keywords into your content, even without links.

 

I’m not necessarily recommending image links and definitely not recommending exploiting alt tags. Try to keep things useful and relevant.

 

However, keep in mind that blind people might get a bad experience because content readers often use image alt tags to describe an image. You can save your soul by at least describing the image in the image title tag, which content readers might also pick up.

 

Navigational & Footer Links

 

Navigational links mainly refer to the structure of the site, since they are kept within lists (<ul> & <li> tags). Make sure you structure you site.

 

Regarding footer links, the main rule would be not to spam too much. People have a bad habit of doing that.

 

Also, footer links don’t always have to be the same on every page! Kayak.com uses footer links to its advantage in the car rental section. You can see some cities in the following screenshot. However, those will change depending on the page the user is viewing, to show only the closest or most relevant cities.

 

footer links

 

The same criterion goes for the sidebars. Use them to your advantage, but don’t abuse spamming all your categories in there. Only the most important ones or the most relevant to the current page the user is viewing.

 

JavaScript Links

 

Google is improving everyday. It can render JavaScript, however it’s a better idea to display the HTML in order to make sure your content is well understood.

 

However, when it comes to links, Google has made it clear that it won’t follow JavaScript links. So if you want, you can try to use them instead of adding the rel=”nofollow” tag. It’s safer to keep your links in a classic A tag.

 

If you like to live your life on the edge… you might think it’s a way of bypassing the “first link priority”. Well… I haven’t tested this so I can’t say for sure, but what I know is that links placed after a nofollow link to the same page will be ignored as well. Also, it’s sneaky and can get you into trouble. 

 

Internal Linking Strategy

 

Developing a long term interlinking strategy is important because as your site grows, you have to make sure Google is able to find the pages easily.

 

The best internal linking strategy is to do internal linking.

 

Note that the following statement applies generally, not only for blogs and informational sites. It’s a foundation for any other strategy.

 

However, there are more specific cases in which different strategies work better. These are actually entire topics for other articles, but I’ll touch them briefly.

 

Blogs & Informational Sites

 

After following the boilerplate content tips mentioned above, the rest is pretty simple:

 

When you write new articles, always link to old ones. After you finish writing new ones, edit old ones and link to the new one.

 

Interlink between articles only when relevant and remember to use the proper anchor text.

 

The secret here is to create a habit of doing this. Without a habit, you’re always going to be frustrated. The truth is I don’t always edit old articles to interlink to the new ones I post, but I remember to do it when I update old articles, as it’s a habit.

 

eCommerce & Other

 

When your site is big and it has thousands of pages, things aren’t that easy. You can’t add all the pages in the Navigation.

 

A good strategy I always recommend for eCommerce website (which few actually do) is having a blog. This will not only enable the site to target more keywords as more content gets published, but it also opens the opportunity to link to subcategories product pages that don’t fit in the navigation as well.

 

Take advantage of Breadcrumbs: Breadcrumbs are a great way of strengthening more important pages such as category pages. Why? Because each subcategory will link to its parent, but not to its child.

 

Considering the following pattern, you can see how the Category page is linked to 4 times, while the product page only one time. Naturally, I’ll assume that in most cases, the Category page is the most important page, targeting a broader and more competitive keyword, which is the main anchor text used in the internal linking strategy.

 

Home > Category > Subcategory > Sub Subcategory > Product
Home > Category > Subcategory > Sub Subcategory
Home > Category > Subcategory
Home > Category

 

Moreover, it’s very important to correctly implement canonical tags on your pages, because parameters & search filters also often create links which can leak if the canonical tag isn’t properly set.

 

Furthermore, consider using dynamic footer links depending on your categories instead of just using the same footer links on every page. Is the user on the Guitars page? Link to Effect Pedals in the footer. Is the user in the Drum Kits section? Link to Drum Sticks.

 

Having an internal linking strategy is crucial when you have a huge website, with hundreds of thousands of posts, products, categories and pages.

 

However, when your site is smaller, you shouldn’t stress too much over it.

 

If you have a small services website, internal linking shouldn’t really be an issue. Google will be able to crawl 25-50 pages pretty easily.

 

What you should focus on is developing a content strategy that will expand your website. Keep using the general rule of “just interlink”.

 

Silos & Topic Clusters

 

There’s one point I still want to touch in this article. There are two main ways of building sites. You can either structure them hierarchically (silo) or use topic clusters, which are very useful for informational sites and blogs.

 

A silo structure site looks something like this:

 

  • Home
    • Category
      • Subcategory
      • Subcategory
      • Subcategory
    • Category
      • Subcategory
      • Subcategory
      • Subcategory
    • etc.

 

This works really well for services websites & eCommerce sites. Then you have topic clusters which look something like this:

 

topic clusters and content hubs

 

With topic clusters, you need to write what is known as a pillar piece of content, such as “SEO Guide” which is then surrounded by other less important topics such as “keyword research” or “link building”.

 

In the picture above, the arrows should be bidirectional. So the “SEO Guide” will mention a little bit about every topic, but link to a more detailed content about that topic which also links back to the main SEO Guide, strengthening it. The cluster can repeat, so “Keyword Research” might be surrounded by its own set of topics and so on.

 

You can always combine both silo structure (for your services section) with topic clusters (for your blog section). 

 

And that wraps it up. The basics of internal linking, how it helps your site rank better and how to properly do it. How do you prefer to structure your site? Do you use internal linking to your SEO advantage? How? Let us know in the comments section, we’re curious to find out!

 

 

 

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Thursday, April 11, 2019

How to Nail a Relationship Marketing Strategy for Your Business Success

Relationship marketing is important in every business. Clients keep your business running. Getting them is one thing, but keeping them is a whole different story.

 

Customer loyalty can ensure a strong long-term relationship with your clients. Having the right tools to manage them and deliver what they need can lead you into that direction. We think that business success relies on the number of satisfied customers, plus other ingredients that make the strategy “spicier” – more elaborated and powerful.

 

How_to_Nail_Relationship_Marketing_Strategies

 

Check out these effective relationship marketing strategies to maintain, engage and convert your clients.

 

  1. Market Your Customers the Right Way
  2. Build a Great Customer Service Team
  3. Create Customer Service Q&A Templates
  4. Implement the A.C.A.F. Customer Feedback Loop
  5. Build an Automated Customer Support Process
  6. Always Improve Customer Experience
  7. Setup Specific Customer Retention Actions
  8. Reward Loyal Customers
  9. Set up a Referral Program
  10. Follow Sales Number and Customer Feedback Metrics
  11. Invest in CRM and Other Technology
  12. Create Valuable Content Based on Customers’ Questions
 

1. Market Your Customers the Right Way

Market Your Customers the Right Way

 

 

Before you start building a relationship marketing strategy, you need to know your audience to connect with it. If you’re struggling to figure out your niche, you can follow the following instructions:

 

 

  • Identify your interests, what you’re good at and what you sell. It is important to know your skills very well, as well as your products or services.
  • Identify what problem you can solve, whether there’s a market for your niche and if your services can help the user.
  • Research your competition and see what they’re doing, what they are promoting and what their asset is.
  • Test your niche.

 

Your clients are an important asset to your business; they make your business work. Your business will exist as long as you have clients. More benefits come from your loyal customers because they continue to bring monetary value to the company. You need to maintain your customers engaged to keep them loyal.

 

According to Gallup’s customer database, half of all customers are satisfied and only 38% of them say they are engaged.

 

Customer engagement doesn’t automatically follow satisfaction.

 

Loyal customers need attention to keep their engagement rate high. According to Experience Matters, loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering. Loyal customers are more likely to create customer lifetime value (CLV).

 

Customer-lifetime-value-curve

Source: Kissmetrics

 

2. Build a Great Customer Service Team

Build a Great Customer Service Team

 

It all starts with building a team to execute quality experience. Helping your customers understand the value of your services is highly important. You need to help them learn your services by making it easier. It’s just like in UX design, the users have a path and your website should follow that path. The picture below is a good representation:

 

User experience

 

As we all probably already know, UX is very important for SEO, too. Many experts think that UX is crucial in the future of SEO, especially with all the evolution of machine learning technology. And UX goes beyond SEO, your team must see what the user wants, what they need, how your services benefit them and achieve their goal.

 

Helping customers understand and value your product over your competitors’ is not a sales tactic.

 

Your support team is in the first line, talking and keeping contact with your customers. Building a great customer service team is number one in developing relationship marketing. Promote a customer-centric policy to your team and try to engage them in providing high customer support services. Your team should know how to deal with both negative and positive situations and offer satisfaction to the user.

 

3. Create Customer Service Q&A Templates

Create Customer Service Q&A Templates

 

To know how to deal in both negative and positive situations you’ll need a Q&A template, that can be modified depending on the user’s needs. There are lots of companies specialized in all sorts of activities, but every single one of them receives lots of questions about what they do, and how they can help the user. A template offers great support.

 

There might be cases when the conversations can be nuanced and get a little tricky. That’s why it is good to have a plan: you can get some ideas, keep you out of trouble and please the customer at the same time.

 

HelpScout created helpful customer service questions and answer template picturing all sorts of situations.

 

For small businesses, it is easier to talk with customers and you don’t require an elaborated Q&A template. In case you have a SaaS or a business that is more complex, it would be awesome if you had some documentation. It could benefit both your team and your customers for future reference.

 

There are lots of situations when you don’t need to play by the book, and let the master team do the job. Skyscanner did an amazing job responding to a man who got stuck with a 47-year flight connection:

 

skyscanner customer-service

 

4. Implement the A.C.A.F. Customer Feedback Loop

Implement the A.C.A.F. Customer Feedback Loop

 

 

Short for Ask, Categorize, Act, and Follow-up, the ACAF Customer Feedback Loop is a business strategy that centers itself on the customer. It has 4 steps:

 

 

  • Ask for customer feedback to see what they need and if their needs are satisfied by your product.
  • Categorize the feedback. It can be positive or negative, but usually there are 3 main categories: feedback regarding the product, customer service and marketing & sales. You need to see the reasons behind the words.
  • Act on the feedback: share the feedback with the people in charge.
  • Follow-up with customers who shared feedback.

 

customer feedback loop

Source: Hubspot

 

Feedback is very important in every business. It helps you evolve and correct the mistakes. Ask for valuable and personal customer feedback from your customers to see what you’re doing right and what’s wrong.

 

Always thank the customer for the feedback and make them feel appreciated. Not to mention feedback creates innovative opportunities, by hearing what your users need and you could develop in your product.  

 

5. Build a Customer Support Process

Build a Customer Support Process

 

Having a plan to provide quality customer support doesn’t require advanced technologies. You need to set up a process: the user sends a message, you need to assign conversations to other people, think about how to engage with the users, how to do the follow-up. After that, think about what to do with the email addresses to send them newsletters or send them special offers.

 

The customer support process tends to be more complex. You’ll need the following:

  • the right team, that knows their responsibilities;
  • a solid plan for dealing with issues;
  • relevant metrics that need tracking and performance analysis;
  • the right tools for dealing with customer queries and issues.

 

If you’re a small or mid-sized business, then you could use some free options. But an enterprise needs more advanced technologies. Having an automated customer support process can ease your work a lot. Practically, it can be a service such a help center or chatbot or any artificial intelligence, which will elaborate more at point 12.  

 

6. Always Improve Customer Experience

 

Think of this: happy clients that had a good experience will return, unhappy clients that had unsatisfactory experience won’t return and can spread the bad word about the company. Studies show that almost 13% of unhappy clients tell to over 20 people about their bad experience.

 

Knowing what to say to your customers can be a daunting task. You can always improve your customer experience by providing excellent customer service, quickly offering answers, solutions and trying to maintain a strong relationship with your customers.

 

It doesn’t really matter if your product or services are impeccable if user experience is shitty. It is highly important to resolve issues when they appear and provide a clean experience on site without any problems and errors.

 

More than that, you should actively engage customers on social media or blogs. It will strengthen the customer relationship and they can promote your business afterward.  

 

7. Set up Specific Customer Retention Actions

Setup Specific Customer Retention Actions

 

Customer retention shows the companies’ ability to keep their customers for a period of time. A high retention rate means people (users, customers) that continue to bring revenue to the company and buy products.

 

Studies show that acquiring a new customer, however, is anywhere from 5 to 25 times more expensive than retaining existing ones. Retaining customers is a pretty important thing. Every single person thinks about the benefits they have when choosing a brand, a product or certain services. And the brand must think about how to keep those customers.

 

There are lots of customer retention strategies you can personalize for your clients to keep and bring ROI, but some of the most profitable are:

  • personalized messages;
  • social media interaction;
  • persuade them through newsletters;
  • keep the highest standard for customer support services;
  • appreciate your clients;
  • collect feedback;
  • build loyalty programs.

 

These actions can be developed into campaigns and create something really interesting depending on your niche and business. These may come in addition to the strategies we’ve elaborated in the whole article to lead you into setting up a more specific customer retention plan.

 

8. Reward Loyal Customers

 

Reward Loyal Customers

Since we’ve mentioned brand loyalty, you must know it is a good strategy for relationship marketing. Customer loyalty works very well and can strengthen the relationship you have with your clients. Basically, a loyalty program shows you care about your customers first. Loyal customers are hard to acquire, but once you got them, it costs the business about 5-25x less to sell to an existing client than to acquire a new customer.

 

Every business should aspire to customer loyalty. It is a virtue of their existence. There are lots of ideas you could generate by building a loyalty program. You can send the message by email, using an App (if your business has something like that), to the user’s account and so on. It can be a discount, a gift, or something else depending on your creativity. You can also find lots of ways to reward loyal customers in the digital marketing space. 

 

Uber, for example, rewarded Gold members with some interesting perks, not available for all members. The membership levels are Blue (0 points to qualify), Gold (500 points to qualify), Platinum (2500 points to qualify), and Diamond (7500 points to qualify). So, all the member that hit 500 points and join Uber Gold get flexible cancellations that refund your $5 cancellation fee if you rebook within 15 minutes. In addition, members get priority support.

 

Uber-Rewards Loyal Customers

 

The Platinum and Diamond get a lot more services that make the ride more pleasant, such as:

  • price protection on a route between two of your favorite places regardless of traffic or surge;
  • priority pickups at airports;
  • premium support with a dedicated phone line and fast 24/7 responses;
  • complimentary upgrade surprises  in high-end cars;
  • no delivery fee for orders and many more.

 

Loyalty programs can boost your ROI and keep the customers that really matter.

 

9. Set up a Referral Program

 

Set up a Referral Program

Creating a referral program is born from customer satisfaction. People that are pleased with the services might tell other people about their experience, so why not take advantage of that? Encourage them and don’t leave room for second thoughts. Satisfied customers are willing to make referrals. Those who receive such referrals are more likely to pay attention to them rather than to the brand.

 

If you got the referrals engaged, then you’ll get some of the best new customers you can get.

 

If you want, we can set aside our reasons why you should use a referral program, and listen to the studies. R&G Technologies discovered that referral leads convert 30% better than leads generated from other marketing channels. More than that, referred customers have a 16% higher lifetime value.

 

There are lots of businesses that use the referral program. Booking, for example, gives you $15 if you recommend it to a friend. You have to invite your friends by sending them the referral link. They book and stay at the accommodation, then after their stay, you and your friend both get the $15 for the next booking.  

 

Booking referral program

 

Your customers can become true advocates, by connecting and sharing your product with others when they have a good experience. Rewarding a satisfied customer through a referral marketing program doesn’t require so much work, and it can bring lots of benefits for everybody involved.

 

10. Follow Sales Number and Customer Feedback Metrics

Follow Sales Number and Customer Feedback Metrics

 

Even if you focus on relationships, you shouldn’t miss customer data and numbers. In order to keep track of your business’s success, you’ll have to follow sales numbers and customer feedback metrics.

 

Some of the most important metrics in this situation is customer lifetime value (CLV). The formula for the metric is:

 

Estimated Average Lifetime Value = (Average Sale) x (Estimated Number of times customers purchased)

 

There are free tools that calculate the metric. Google Analytics, for example, measures lifetime value for users acquired through different channels. You need to select two Google Analytics metrics and compare them to identify the date range during which you acquired users. These are the metrics available:

  • goal completions per user
  • pageviews per user
  • revenue per user
  • session duration per user
  • sessions per user
  • transactions per user

 

Lifetime value analytics

 

You can compare LTV in relation to the cost of customer acquisition (CAC) to measure how long it takes to regain the investment to get a new customer.

 

Marketers agree that growing CLV is essential to the health of their organization and a key success metric.

criteo logo CRITEO
 

 

Conversion rate is another important metric that should be tracked. Conversions could be under lots of forms, depending on what business goals you’ve set. It can be:

  • a newsletter subscription;
  • signing up for an event;
  • downloading white paper or guideline or something available on the website;
  • sign-up for a live meeting/webinar;
  • purchasing a product;
  • creating an account on the website;
  • calling the company and so on.

 

The are lots of other metrics you could follow, that can be tracked automatically with lots of services available that regards to the:

  • experience with the brand;
  • experience with the customer support team;
  • experience with the product/services.
 

11. Invest in CRM and Other Technology

Invest in CRM and Other Technology

 

Businesses are more likely to become successful if they build a long-term relationship with their customers. Having a customer relationship management (CRM) strategy in place will bring lots of benefits in the future. You can say goodbye to tangled messages, no customer history in one place, hard customer management, no customer support flow, bad organization and many more. And you can create long-term customers more easily. 

 

There are lots of customer relationship management tools that come in handy when you want to have an efficient and easy management with your customers. You can see customer’s history, lots of data and conversion numbers. Below you can see an example from such a CRM tool.

 

CRM software

 

These tools can save you a lot of time to organize and customize your process. You are able to track and organize every stage of your sales pipeline, manage a large number of contacts, customize the steps as you wish.

 

For managing contacts and conversations you can use apps and services that include customer support technology. Intercom is an example. The messaging platform makes it very easy to:

  • converse with clients;
  • see lots of information about the contacts;
  • look at the latest conversations;
  • create auto messages;
  • setup labels and filtering options for conversations;
  • get reports;
  • use chatbots and many more.

 

Intercom messages

 

The tool is great for engaging and retaining customers.

 

12. Create Valuable Content Based on Customers’ Questions

Create Valuable Content Based on Customers’ Questions

 

Customer feedback, questions and conversations can be a great starting point for a new documented article. Generating article ideas based on your customers’ question will lead to a high open rate because you’ll talk about something that lots of people search. Imagine if all your articles answered your readers’ questions: the CTR would be very high.

 

There might times when marketers don’t write for the customers but rather for the industry, and they might lose a big part of the audience. If you write for your actual clients you could manage to acquire new customers.

 

Customers’ questions create content marketing gold.

 

When your current customers ask you questions it’s like finding our their needs very easily. You can see if ithere’s been a confusion, feedback, improvement, something they want to learn or any other thing. More than that, you can use that piece of content in the future as a reference in case there are other customers that ask you similar questions.

 

Conclusion

 

Maintaining a strong customer relationship isn’t the job of a single department. Everybody should work in order to fulfill customers’ needs. Sales teams are not entirely responsible. It should be a synergy.

 

Relationship marketing is a strategy that will foster customer loyalty and ensure long term engagement. You need to master this in order to bring customer retention and satisfaction.

 

The post How to Nail a Relationship Marketing Strategy for Your Business Success appeared first on SEO Blog | cognitiveSEO Blog on SEO Tactics & Strategies.


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Six ways to find your target audience

When it comes to content marketing, your first step should be to figure out your goals, which in turn will determine who your target audience is. Content marketing goals could include one or more of the following: Positioning your business as an authority in your industry Attracting new clients through informative content Attaining more traffic […]

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Wednesday, April 10, 2019

Social Media Tools: What 50+ Of The Best Marketers Use

Social Media Tools

Do you need social media tools? If so, which ones are the best for you business. We define social media tools and why you need them. To improve your social media marketing, 50+ marketing experts what their top 3 favorite tools were and why they used them.

The post Social Media Tools: What 50+ Of The Best Marketers Use appeared first on Heidi Cohen.


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Friday, April 5, 2019

Thursday, April 4, 2019

21 free tools to develop your content marketing strategy

Tools, tools, and more tools. From email marketing to social media management to content creation—you can find a premium tool for pretty much everything today. But when you’re pressed for time and money, the last thing you want is a list of expensive tools that you ‘must have’ or ‘can’t live without.’ Instead, I asked […]

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How Long Does It Take to Rank in Google & How To Speed It Up

Regardless if you’re just starting out with SEO, or you’re offering SEO services for a long time, everybody seems to ask you the same thing:

 

“How long does it take to rank in Google?”

 

Well, it’s time to understand exactly what factors impact ranking time so you can approximate (after an SEO audit) how long it would take to rank and, if it’s the case, sign a contract with your client accordingly.

How_Long_Does_It_Take_to_Rank_in_Google

 

This can be a tough one to answer and it might even even prevent you from successfully making the sale. A while ago, I addressed it in the How to Convince Clients for SEO article. The short answer there for was that you can’t really tell how long it will take, because it depends on very many factors, such as budget and competition.

 

  1. Google Ranking Duration Factors
    1. Current website performance
    2. Competition level
    3. SEO Budget
    4. Google Dance & Click-Through Rate
  2. Speeding It Up!
    1. Get Bigger SEO Budget
    2. Write REALLY Good Content
    3. Target lower competition
    4. Direct Links to that article/page
 

Google Ranking Duration Factors

 

As mentioned before, there are some factors that influence how long it will take until you can successfully rank a page for a keyword.

 

You can’t really tell how much time it will take to rank until you audit the website. How many keywords does it want to target? What’s the competition for those keywords? What’s the current state of the website? What’s the budget?

 

These are all factors that affect how quickly a website can get to the top.

 

Quick tip: One thing I like to do is to offer the Audit for free in case they eventually sign the SEO services contract (for the determined period of time required, which you will find after making the audit). If they then decline, you will only bill the audit. I do this because sometimes an audit can take less than one hour (if the site is small) but it can also take weeks even months (if the site is huge).

 

Current website performance

 

The first thing that has to be taken into account is the website itself. If it has issues, they will take time. This doesn’t mean that you can’t start working on keyword research or content creation. You should do that as soon as possible. But if your site isn’t mobile friendly, for example, it just can’t make it to the top these days.

 

It is worth mentioning that a website which loads slowly and lacks authority will perform worse than a fast site which has lots of quality backlinks.

 

Technical:

 

Technical issues don’t necessarily speed up the ranking process, but it is something most people try to fix first because it’s very important. How are the URLs, canonical tags and hreflang tags? Does the site get indexed well? Is it mobile friendly, or does it need a complete overhaul?

 

Depending on which technical problems the website has, it can take from 1 month to 1 year, so it’s really hard to estimate.

 

If you have a bigger budget, you might fix them faster, because you could outsource to multiple people. If not, it will just take more time.

 

 

There’s no time here to spend detailing what technical problems could arise and how to fix them, so we’ll just assume that you’ve taken care of them all using our technical SEO guide.

 

Old / New Website:

 

Generally speaking, an older website will perform a little better than a new website. This of course, if the site has something useful to provide.

 

Either way, a website is definitely not trusted by Google when it’s first launched. It could be just another automated SPAM site, or just a really bad website. You’ll need to spend some time getting it to index well, showing Google that it’s well structured and fast and that users like it.

 

You’ll also have to take into account how long it is going to take to build the website, if it doesn’t exist yet. Is it a small one? Is it a big one? Does it have basic functionalities or is it a complex digital eCommerce store with hard to implement features?

 

Big / Small Website:

 

Again, in general, bigger websites tend to perform better. Why? Because it also means they’re probably a little older and chances are they also have backlinks. However, while big websites might rank a page faster than a small site with no authority, it will also take more time to rank all the pages because they are so many.

 

If you decide to tell your client: “I think we could rank for these keywords in less than a year”, then you would also have to assume you’re going to publish articles for them all the same time, now, which is unlikely to happen.

 

Current Site Domain Performance:

 

Domain Performance is critical when trying to see how long it will take to rank. If your website has absolutely no backlinks pointing to it, then it’s probably going to take a lot longer to rank for a target keyword than if you had thousands of (quality) backlinks pointing to it.

 

You can see a quick estimation of your domain performance by entering your website URL in the CognitiveSEO Site Explorer.

 

cognitiveSEO Site Explorer

 

If your domain Influence is low and your competitors’ domain influence is high, it’s going to take a lot longer to rank against them.

 

Competition level

 

Now that you’ve established where your website or your client’s website stands at, you can look at your competition. The secret here is to spot opportunities. If you want to establish a long term strategy, I’d focus on creating high level content and target medium to high level competition keywords (be realistic though), while generating short terms profit via PPC.

 

Content Quality:

 

When you’re looking to rank for a particular keyword, you’ll have to see what type of content is already ranking there.

 

You can see an average of your targeted keyword’s content performance using the CognitiveSEO Keyword Tool. You can also look at individual pages and see how they perform.

 

Average Content Performance

 

However, it’s not the only thing you should take into account. Is it something ugly? Is it really good looking? What about the information? Is it good? Can you find a gap?

 

Last but not least, how long is it? Does Google rank short articles, or does it rank “Ultimate Guides” which can be 10000 words long? You can see that in the tool as well, next to each result.

 

 

Competitor Domain Performance: 

 

If you’re going against websites that have really strong signals that they’re qualitative (such as Wikipedia), it will take longer than if you go against websites that don’t have a strong link profile.

 

So, if you see that a results page is full of websites with low domain performance, it’s a good sign you can rank faster than usual. This often happens in local SEO niches, where there are higher chances of small sites being the only ones targeting those keywords.

 

Again, the Keyword Tool can help you identify if there’s an opportunity. You can see the average by looking at the Keyword Difficulty, which includes a mix of the average content performance and domain performance.

 

However, it’s also enough to spot a couple of low domain performance websites ranking to know that you can do it as well.

 

how long does it take to rank content competition

 

If the top websites don’t target the keywords directly in the title, there are 2 possible reasons:

 

  1. They are incredibly authoritative (also they probably have backlinks with the keyword as an anchor text) and it will probably be very hard to rank for. If you see that no other ‘smaller’ sites are ranking there, it’s probably a good idea to skip it.
  2. There is no relevant content that directly targets that keyword so you’ll probably rank next thing in the morning.

 

 

SEO Budget

 

Budget is really important when trying to determine a website’s ranking time frame. It directs everything, from how fast the technical fixes will be implemented, to how well the content will be written.

 

Technical Budget:

 

Depending on how well or bad a website is optimized, the required technical budget can be small or huge. There might even be situations where the best solution is to rebuild the website from scratch.

 

This adds budget, but also time. If you have to rebuild a website, you can’t start publishing content right away. It’s better to wait until it’s finished.

 

For example, I’ve been working with a client which has a custom built website. This was a turnoff for me, because I knew we would run into issues. Not only did it take a lot more time, because the programmers responded slowly and we had to keep chatting to get things right, but it also cost the client more money.

 

For another client (actually my lowest budget client ever, which was also a very large site but didn’t really want to invest much) things didn’t go so well. They had a pretty serious hreflang content duplication issue which I did not know how to fix (from a programming perspective) and did not want to spend the enormous time required to learn how to do it, especially for that budget.

 

duplicate content generated by hreflang issues

Screenshot from CognitiveSEO’s Site Audit Tool showing duplicate content issues

 

Either way, they knew from the beginning what I could do and what I couldn’t and how much effort I was willing to put in for the amount of money they invested.

 

Content Writing Budget:

 

Content creation is the most time consuming and expensive part on the long run. However, it’s the best investment you can make. Without content, you won’t have a foundation to play with. You can’t outreach or get links to something that doesn’t exist. Your clients can’t read the article you never published.

 

If you only have $10 to spend on an article, it’s probably not going to be the best one, at least not in the US market. Pay $50-$100 instead and you might have a change.

 

Of course, you also have to consider the other factors mentioned above, such as competition. If their content looks like $5, then a $10 article might just do it.

 

Outreach & Backlinks Budget:

 

Sometimes, there’s just so much you can do with content. If all the other competitors build links, you might feel like you’re not making any progress at all. It’s not an issue if you purchase publicity on other sites, but try as much as possible to make it worthwhile also in terms of clicks. Don’t just buy a link that nobody will see.

 

Again, if someone asks you for $1000 for a backlink, you’re better of investing that in quality content, outreaching and building relationships. It’s not easy to do everything yourself, but try as much as possible to develop an outreach strategy which you or someone else can easily execute.

 

You can also use the CognitiveSEO Tools to easily determine link opportunities you can outreach. For example, you can go into the Competitive Analysis (once your campaign is ready) and look for Common Domains. Then, find the ones that your site (Site 1) doesn’t have yet. This saves time, because you won’t be blindly writing e-mails. Instead, you’ll be targeting webmasters you already know are interesting in the topic.

 

SEO Link Opportunities

 

Social Media Budget:

 

Social Media is a great way to initially boost your content. If the signals are good and the content receives traffic, it means that it’s performing well and that people might also like to see it in the search results.

 

Managing a social media account isn’t easy. It’s not just about simply sharing your latest article on a page. Your main focus is engagement. If you’re interested, here’s an article on how to establish a great social media strategy. You’ll see that it’s no child’s play and that it must also be done properly in order to be effective.

 

Google Dance & Click-Through Rate

 

Once you start ranking on the second or first page, you might notice that sometimes, Google throws your website to the top, on spot 1 or 2, but only for a while. Don’t celebrate yet, because chances are it’s only a Google Dance.

 

Google dance how long does it take

 

This happens when Google sees algorithmic signals such as quality content and backlinks, but they also have to check it with real time Rank Brain signals such as CTR. Will the users like your content? Can’t know without sending a little bit of traffic to it, right?

 

subscribe to cognitiveSE) youtube channel

 

If the Google dance keeps pushing you up, it’s a good sign. This means that you’ll rank on position #25 for a while, then go on #2 for a day, then back to #13. After a week or so, you’ll be on #3 for a day, then go back to #9 and so on.

 

In order to have a quick idea, I’ve created this graphic to showcase how long it will take to rank in different scenarios. The graphic above is valid considering if your site is rather new and the piece of content you’re going to publish is of very high quality.

 

Note that these are just gross estimations and shouldn’t be taken for granted:

 

How long does it take to rank in Google

 

You have to sort of ‘add up’ the rows, meaning that if you have a poorly optimized website it will take you between 6-12 months to fix that before you can actually start writing quality content. Then you would focus on content and domain performance.

 

If your Domain Performance is high as well, then you can ‘cancel’ the Domain Performance metric and consider your competition as ‘low’. This is not available for Content as well, as that rather involves UX and CTR metrics more.

 

Speeding It Up!

 

You really only have 3 options that can really speed up the process of ranking a page in Google. And no, they’re not quick and easy. It is what it is. SEO takes time. If you want short term profits, take advantage of PPC.

 

Get Bigger SEO Budget

 

The real simple way of increasing your chances to rank is to increase budget. Better content, professional design, greater outreach efforts and social media boosting of the article once it’s published will definitely help you rank better.

 

However, the costs of publishing content like mentioned above can go up to $500 if not more. But it will pay off if done properly. Kick-starting things now can be beneficial on the long run.

 

There’s also the option of buying backlinks. This can save up a lot of time. However, this is risky and can get you into trouble. The safe way is to buy nofollow backlinks. You might think that it’s not helpful, but in fact, nofollow backlinks do help with SEO.

 

Your client’s answer

 

Either way, you should focus on finding quality backlinks that are relevant. The link should reach an interested audience. It’s ideal if it can also bring some traffic. If it costs more than $250, then you’re probably better off spending that on quality content creation or outreach.

 

Don’t waste money on BlackHat SEO tactics such as automated link building or PBNs. It is risky and it can even end your business if you mess up a big client’s rankings.

 

Bigger budget means also improving your sales capability. If your client keeps asking about the time frame, then you should be ready to explain how you can speed it up and that it requires more budget.

 

Write REALLY Good Content

 

When I say really good content I don’t mean it like “quality content”. I mean really, really good content, on which you spend weeks even months developing, planning outreach and designing it.

 

To be honest, this very piece of content doesn’t fit that category. Although it’s very qualitative (hopefully), we haven’t spent months designing it and, while we do outreach (as I’ll probably reach out to Nathan to let him know that I featured his video), I haven’t spent months developing a list.

 

A good example of a really good piece of content is what Nathan Gotch did with his “blogspot” article. He ranks for that keyword, although it’s a branded keyword and most people are directly looking for blogspot.com, not his article.

 

His twist was to come to the topic from another angle and write something that hasn’t been written yet. In this case, the results were full of “how tos” but, instead, he decided to write “11 Huge Reasons to AVOID Blogspot“.

 

Here’s his video about the process:

 

 

Writing this type of content can get it viral, which means people will start sharing it and linking to it, which will get it ranked really fast on its own. However, you’ll probably need to kick-start its grow somewhere on social media.

 

Target lower competition

 

Your final option is to only target low difficulty keywords, which means spending more time in the research phase.

 

In order to correctly position yourself in the market and know which keywords you can successfully target, you should check out and execute our SEO competitor analysis framework.

 

Even so, this is only to speed up ranking but not also traffic or profits. You can spend one year to rank for a 1000/month search volume keyword with higher difficulty, or you could spend 1 month ranking for a 100/month search volume, but you’ll actually need 10 of those to make up for the same traffic you’d get from the first one.

 

If you’re starting off with a low performance website and a low budget, you should focus on low competition keywords.

 

Direct links to that article/page

 

Links to a single page will help that page rank faster, even though other sites have a greater domain performance. So, if you really want to rank on a particular keyword and you’re competing against a high Domain Performance website, you can compensate by getting links to that specific page.

 

You can check direct links using the Site Explorer. Simply paste the exact URL there and you’ll see how many backlinks a page has. This way you can also spot link opportunities.

 

Links to pages SEO

 

Conclusion

 

Seeing results with SEO usually takes from 6 months up to one full year (even for experienced SEOs). But it can also take longer, because it depends on very many factors. Of course, it can also take less. There are very many high quality websites there that are poorly optimized for search. A small intervention can dramatically increase their traffic.

 

What’s your experience? How long does it generally take you to rank a website for its targeted keywords? What was your fastest one and which one took the longest? Tell us in the comments section below!

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